Portrait provides Customer Interaction Optimization software that helps big companies deliver great customer experiences, increase sales, reduce costs and manage risk. We focus on the interaction: where you meet your customers; where relationships are deepened or destroyed; where loyalty and profitability are established or inhibited.
Portrait Interaction Optimizer™
Seize opportunities.
Make offers relevant.
Profit from inbound contacts.
White Papers
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Overwhelming Consumer Debt. The lender's problem or opportunity?
This paper explores how to analyse customer behaviour in order to identify potential bad debtors. How to identify customers at different levels of risk and maintain lifetime values, whilst reducing the overall bad debt. How to create a technology infrastructure to help predict, treat and prevent delinquency early.
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Profit Minded Contact Centers
Contact centers are the hub of customer interactions and remain largely untapped in their potential to transform themselves from cost centers to profit centers. This whitepaper takes a deep look at how contact centers can capitalize on the customer-initiated or inbound interactions to drive new revenues and simultaneously and significantly impact customer experience in a hyper-competitive marketplace.
Case Studies
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Her Majesty’s Revenue and Customs leverages advanced data-mining to drive compliance and maximise use of resources
Steve Heminsley, Director, Organisational Development, HM Revenue & Customs outlined the scale of the challenge proposed by the government to the new department: — At least £507m savings by April 2008 — A reduction of 16,000 full time posts (gross) — Significant improvements in performance, particularly in reducing the ‘tax gap’
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A Case Study in Experience-Based Differentiation. Independent Report: “The UK's Nationwide Puts Its Members first”, Forrester Research, Inc., August 2007.
In the late 1990s, the UK’s Nationwide Building Society faced a challenge — many members were pushing the institution toward demutualization. Nationwide rebuffed this move by improving its customers’ experience — changing its products, pricing, marketing, and customer relationship management (CRM).